Is the training delivered in person or online?
The training can be conducted both in-person for a tailored experience specific to your organisation and online to accommodate participants from various locations.

Do you offer training within organisations or group training sessions? We offer both options: bespoke training tailored for individual organisations and group training sessions that bring together account managers from different companies to share insights and learn together.

Are there any pre-requisites for attending the training? There are no strict pre-requisites, but participants typically have some experience in account management or client-facing roles. The training is designed to cater to a wide range of experience levels, from new account managers to seasoned professionals.
 
Who should attend this training? This training is ideal for account managers, sales professionals, and anyone responsible for managing client relationships. 

What is the duration of the course? The typical duration is two full days. Duration may vary based on the training format and specific client needs.

How does this training address the current talent and skills shortages? Our program is designed to upskill participants quickly and effectively, focusing on practical skills and strategies that can be immediately applied to manage accounts more effectively, even in the context of talent and skills shortages.
 
Will there be any certification or accreditation provided? Upon successful completion of the training, participants will receive a certificate of completion that acknowledges their participation and the skills they have acquired.
 
Can the training be customised to our specific industry or company needs? Yes, our bespoke training option allows us to tailor the content and case studies to align with your industry, company, and specific challenges or goals.
 
How is the training structured to ensure practical application? The training combines theoretical knowledge with practical exercises, real-life case studies, and interactive discussions to ensure that participants can apply what they learn to their roles effectively. We also create the participants' annual development plan and account management plan within the training. We ask them to come prepared with a list of their clients and an overview of their portfolio so they can apply what they have learned in the training. 

What post-training support is available? Post-training support, including follow-up sessions and development coaching, is available and will be tailored to specific needs after an initial discovery call. Please click the schedule a call button to arrange a time to discuss.